Refund policy

Last Updated: July 2, 2026

At Jaipur Mohra, we take great care in manufacturing and packaging every product. Customer satisfaction is our priority.

Returns & Refunds

We generally do not accept returns or refunds once an order has been placed and delivered.

However, refunds or replacements may be provided in the following situations:

Eligible Cases

  • The product is received in a damaged condition.

  • The product is lost during transit.

  • The customer receives the wrong product.

  • Items are missing from the package.

  • Any verified shipping-related issue caused during delivery.

Reporting an Issue

If you experience any of the above issues, please contact us within 48 hours of receiving your order.

Please include:

  • Your Order Number

  • Clear photos or videos of the package and product

  • Description of the issue

Our team will review your request and respond within 2–5 business days.

Refund Process

If your claim is approved, we may choose to:

  • Send a replacement product, or

  • Issue a refund to the original payment method.

Refunds, if approved, are generally processed within 5–7 business days after approval. The time taken for the amount to reflect depends on your bank or payment provider.

Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Change of mind after placing the order.

  • Incorrect shipping address provided by the customer.

  • Delay caused by courier partners due to weather, natural disasters, or unforeseen circumstances.

  • Minor variations in color, texture, or finish, as many of our products are handcrafted.

  • Damage caused after successful delivery.

If you have any questions regarding this policy, please contact our customer support team through the contact information available on our website.